Marketing, customer satisfaction and loyalty
Satisfied customers will follow you everywhere
France’s best craftsman does everything to ensure customer satisfaction [video]
Dec18

France’s best craftsman does everything to ensure customer satisfaction [video]

In this 19th (and last) episode of “The Business World with Pierre-Raffaele“, our star presenter goes to meet Philippe Rhéau, Best Craftsman of France (MOF). Philippe Rhéau is a craftsman with a passion for products, respect for taste but also a tireless pursuit of customer satisfaction. In this episode, after overcoming the stress of the camera, Philippe reveals himself as a professional who has at heart to enhance the products. He also tells us about his...

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[Podcast] Typewise would like to simplify typing on smartphones
Nov30

[Podcast] Typewise would like to simplify typing on smartphones

Typewise is a tech start-up launched by David Eberle and his partner Janis Berneker with the idea of helping smartphone users by simplifying typing. This entrepreneurial adventure is proving to be particularly rich in twists and turns. Discover this entrepreneurial adventure in this new podcast. Only for our subscribers: exclusive analyses and marketing advice Email address  * Subscribe By signing up, you agree to our Terms of use and privacy policy. "I thought the blog was...

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Jérôme Grimonpon, a French chocolate specialist, is an entrepreneur like no other
Nov27

Jérôme Grimonpon, a French chocolate specialist, is an entrepreneur like no other

In this episode of “The Business World with Pierre-Raffaele“, our star presenter (10 years old at the time of the shooting) receives a very talented French chocolate specialist: Jérôme Grimonpon. Jérôme Grimonpon has been elected chocolatier of the year by the Gault&Millau guide and as such has seen his popularity skyrocket. Of French origin, he has made Belgium his new home. Passionate, daily he does what he loves, and the satisfaction of his customers is reflected in his work....

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[Podcast] Optimising sales prices with Pricing HUB
Nov09

[Podcast] Optimising sales prices with Pricing HUB

Discover this entrepreneurial adventure in this new podcast. Only for our subscribers: exclusive analyses and marketing advice Email address  * Subscribe By signing up, you agree to our Terms of use and privacy policy. "I thought the blog was good. But the newsletter is even better!" Esteban Hendrickx, art director Sommaire Chapter 1: your entrepreneurial experience in 3² point Chapter 2: The genesis of the business idea Chapter 3: Validation of the business idea Chapter 4:...

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[Podcast] Flowlity, a solution to revolutionise the Supply Chain with AI
Oct12

[Podcast] Flowlity, a solution to revolutionise the Supply Chain with AI

With 8 years of experience in the Supply Chain, Jean-Baptiste Clouard launches Flowlity in 2018 intending to revolutionise logistics with his software. Flowlity’s goal is to help companies to better plan and forecast their needs thanks to AI. Discover this entrepreneurial adventure in this new podcast. Only for our subscribers: exclusive analyses and marketing advice Email address  * Subscribe By signing up, you agree to our Terms of use and privacy policy. "I thought the blog was good. But the...

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[Podcast] Labtoo brings together project leaders and R&D service providers
Sep28

[Podcast] Labtoo brings together project leaders and R&D service providers

Labtoo is a networking platform that connects project leaders and companies with laboratories. Since 2018, Sophie Hue and Guillaume Leboucher, co-founders of the start-up, aim to accelerate research projects and enable innovators to find solutions to their R&D problems more quickly. Discover this entrepreneurial adventure in this new podcast. Only for our subscribers: exclusive analyses and marketing advice Email address  * Subscribe By signing up, you agree to our Terms of use and privacy policy. "I...

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[Podcast] Groover, the platform that connects artists and the media
Sep07

[Podcast] Groover, the platform that connects artists and the media

Groover was thought up by three young entrepreneurs to simplify relations between artists and the media, labels and professionals in the music sector, and thus solving the promotion of artists. To this end, Romain Palmieri and his associates have conducted, and are still conducting, numerous test phases to boost their project and improve their valuable proposal permanently. Discover this entrepreneurial and musical adventure in this new podcast. Only for our subscribers: exclusive analyses and marketing advice...

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Post Covid-19 strategy: keep cost-cutting or start investing?
Aug31

Post Covid-19 strategy: keep cost-cutting or start investing?

The return to work and school in September 2020 is atypical and is subject to uncertainty. Companies are wondering whether the long-awaited recovery will finally take place. Nothing is more uncertain. Nevertheless, companies that wait too long could be the ultimate casualties. And here’s why. If you only have 30 seconds The end of the year 2020 will see only a slow economic growth from September 2020. Companies will remain on the lookout, and the fear...

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4 questions you should ask yourself to handle the post-COVID-19 period
Jun10

4 questions you should ask yourself to handle the post-COVID-19 period

The Covid-19 crisis is going to make many losers and very few winners. A definite recovery will undoubtedly occur in 2021. In the meantime, some things can be done to come out a winner in 2021 and after that. Only for our subscribers: exclusive analyses and marketing advice Email address  * Subscribe By signing up, you agree to our Terms of use and privacy policy. "I thought the blog was good. But the newsletter is even better!"...

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Interview with Google’s CEO, conducted by a 10-year-old child
May15

Interview with Google’s CEO, conducted by a 10-year-old child

Does Google dominate the world? That’s what 10-year-old Pierre-Raffaele is going to ask Thierry Geerts, Google’s CEO in Belgium.  Thierry Geerts launched his first company while he was still a student and then worked in several other companies before joining Google. Pierre-Raffaele asks him about his career path and the role of Google in our daily lives. Thierry insists on his mission of educating companies to use Google products. Support Pierre-Raffaele in his project by...

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How to turn a podcast into a business
May08

How to turn a podcast into a business

Over 500 episodes. This is the record that David Shriner-Cahn can be proud of, a podcaster from New-York whom I had the pleasure to interview. David started his podcast in 2014 and has a lot to teach us about his secrets of longevity and success. Not only has he never missed a single deadline for his publications, but he has also managed to turn them into a business. In this article that I dedicate to him, I would...

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[Podcast] Philippe Rhéau, the Best Craftsman of France … in Belgium
May02

[Podcast] Philippe Rhéau, the Best Craftsman of France … in Belgium

Philippe Rhéau is Best Craftsman of France, at the head of a pastry shop … in Belgium. He is a character who makes an impression. Tall, strong, imposing, he has his passion for pastry pegged to his heart. Quiet, his interview was not the easiest to do. But as the minutes went by, we discovered a real entrepreneur and a lucid manager. He is also a man steeped in values, convictions, love of work and customer satisfaction. He is also a...

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[Podcast] Jérôme Grimonpon entrepreneurial career path, chocolate maker of the year 2020
Apr24

[Podcast] Jérôme Grimonpon entrepreneurial career path, chocolate maker of the year 2020

Jérôme Grimonpon was elected Chocolatier of the Year 2020 by the Gault&Millau guide. It is a very endearing, humble personality that I had the opportunity to interview in this podcast. Together we look back at his career as an entrepreneur and the recipes he has put in place to maintain his enthusiasm and develop his business. A belated entrepreneur Jérôme Grimonpon is French. He was trained to work with chocolate in Belgium, but he only started...

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[Podcast] San Hoon Degeimbre puts people at the heart of his success
Apr17

[Podcast] San Hoon Degeimbre puts people at the heart of his success

San Hoon Degeimbre is the double-starred chef of the restaurant l’Air du Temps. It is less well known that he is also at the head of 5 other establishments open between 2015 and 2019. In this podcast recorded in February 2020, he shares his vision of entrepreneurship and explains how he manages to motivate his staff and attract young talent. With Pierre-Nicolas Schwab, he retraces his entrepreneurial path and explains how he manages to manage 6...

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[Podcast] Jean-Philippe Couturier started Whoz with 19 other co-founders
Apr10

[Podcast] Jean-Philippe Couturier started Whoz with 19 other co-founders

Jean-Philippe Couturier is not starting his first business. His first was created in 2005, and for nearly 10 years he has been exploring the needs of his clients in terms of competency management. It is to serve these needs that he launched Whoz in 2016. And rather than start it alone, he did it with 19 other people! A unique case study that allowed the company to face serenely 18 months of R&D and then to...

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Where is the NERF coming from and why is it a marketing success?
Apr03

Where is the NERF coming from and why is it a marketing success?

Have you never heard of the NERF? There are several possible explanations: either you don’t have children, or they are no longer of an age to play with guns, or you have passed the age to play yourself. The NERF would appear to be played with at all ages, and especially in start-ups. Go to YouTube and see for yourself. There are plenty of videos of NERF battles in the workplace.  The NERF is a...

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[Podcast] Fotonower introduces image recognition to the industrial sector
Mar31

[Podcast] Fotonower introduces image recognition to the industrial sector

In this podcast, Pierre-Nicolas Schwab welcomes Victor Reutenauer, the co-founder of Fotonower. After a doctorate in mathematics applied to database indexing, he embarked on an entrepreneurial career with the ambition of finding concrete applications for image recognition, a branch of artificial intelligence. Today it is in the automobile industry (automation of claims processing) and the waste processing industry (automated sorting) that the company has found its first openings. Its entrepreneurial background perfectly illustrates the flexibility needed...

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How can small stores counter the giants of e-commerce?
Mar27

How can small stores counter the giants of e-commerce?

90% of purchases are made in actual stores, only 10% online. Yet the end of small business is predicted almost daily. How can we resist giants like Amazon, Bol.com? That’s what Pierre-Raffaele wanted to know when he invited an entrepreneur to his studio, and who was not short of answers: Marc Filipson. He runs Filigranes, the world’s largest one-storey bookstore.   In this 10th episode of “The World of Business with Pierre-Raffaele”, we’re going to talk...

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[Podcast] Murfy surfs the domestic appliance repair market
Mar23

[Podcast] Murfy surfs the domestic appliance repair market

206 million major household appliances are present in French households. When a breakdown occurs, the reflex is to change them. Changing this reflex is the mission Guy Pezaku set himself when he launched Murfy, a company that promotes and simplifies repairs. In addition to excellent technical skills, Murfy has also developed a series of marketing tips to ensure its success. In today’s podcast, Guy Pezaku goes into detail about his entrepreneurial adventure and in particular, the...

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Discover what artificial intelligence is with this 10-year-old child
Mar04

Discover what artificial intelligence is with this 10-year-old child

In the 7th episode of ” The Business World with Pierre-Raffaele “, Ségolène Martin, Kantify’s CEO, takes the time to explain artificial intelligence to a 10-year-old child: Pierre-Raffaele. What is artificial intelligence? What is it used for? And above all, do companies need it?  Here are the 3 main themes that will be discussed in this video. Ségolène Martin explains with a lot of pedagogy what artificial intelligence is and what it can be used for...

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[Podcast] DNVB panorama with Sebastien Tortu
Feb24

[Podcast] DNVB panorama with Sebastien Tortu

In this podcast, I had the pleasure to welcome Sebastien Tortu, author of the leading French publication about Digital Native Vertical Brands (DNVB): “DNVB: the new business, between web and retail, how DNVB is changing the rules of the game.” In this podcast, we take a look at this new business model and the evolution of the French DNVB ecosystem. What is a DNVB It is quite challenging to give a strict definition of DNVB because...

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[Podcast] This 10-year-old child decodes the restraints on female entrepreneurship
Feb21

[Podcast] This 10-year-old child decodes the restraints on female entrepreneurship

In this new episode of ” The Business World with Pierre-Raffaele “, Florence Blaimont, the boss of the WoWo Community, decodes the five restraints to female entrepreneurship. Pierre-Raffaele is astonished to see that women are less represented in companies than men, especially within the entrepreneurial class. How then can we explain that women are less entrepreneurial? It is the result, according to Florence Blaimont, of 5 restraints to female entrepreneurship. Restraint n°1: balancing a personal and...

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[Podcast] How to augment your sales force using Artificial Intelligence
Feb17

[Podcast] How to augment your sales force using Artificial Intelligence

In this podcast, made on Christmas Eve 2019, I had the pleasure to welcome Adrian Pellegrini, co-founder of BlueDME, a French start-up that advises salespeople using artificial intelligence. The start-up first launched its services in the automotive sector before moving into the insurance field. Adrian Pellegrini had caught my attention when he published an article on LinkedIn about the ” augmented salesperson “. It is this concept of that I wanted to discuss with him, as...

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[Podcast] How to Disrupt a Market: The Pipplet Example
Feb03

[Podcast] How to Disrupt a Market: The Pipplet Example

Radical innovation, disruption as we say in English, is the absolute Holy Grail for all entrepreneurs. It is the promise (or at least the hope) of a breakthrough entry into the market and the capture of maximum value. The phenomenon of disruptive innovation has been studied by Clayton Christensen (Harvard University), who showed that companies that came up with such products won the day and made the dinosaurs disappear from the market. That’s what we wish...

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This child explains to you the keys to success in SEO
Jan31

This child explains to you the keys to success in SEO

What are the keys to success to be well-positioned on Google? This is the key to SEO (Search Engine Optimisation) which consists in making sure that your website meets Google’s expectations to appear at the top of the search results. In this 3rd episode of ” The Business World with Pierre-Raffaele “, our star presenter welcomes Christian Janfils to learn about SEO and prepare for the web launch of his future company (it’s not for now,...

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Why do we innovate? Prof. Bruno Wattenbergh explains everything to this 9-year-old child
Jan24

Why do we innovate? Prof. Bruno Wattenbergh explains everything to this 9-year-old child

2020 rhymes with new features at IntoTheMinds. As we announced in a previous post, we have launched a series of videos about business. The presenter is a 10-year-old child, Pierre-Raffaele, who receives in his studio, guests who are experts in their field. In the 2nd episode of the series, it is a guest of choice who is welcomed by Pierre-Raffaele. Bruno Wattenbergh is indeed a professor of entrepreneurship and chairman of the Innovation Board of Ernst...

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Discover all the facets of business with this 10-year-old child
Jan22

Discover all the facets of business with this 10-year-old child

New year, new project. At IntoTheMinds, we love offbeat projects, and we like to indulge ourselves. So in 2020, we decided to launch a project dedicated to marketing and entrepreneurship. Rather than always talking about business between adults and specialists, we decided to ask a child to lead the debates. Who better than a child to demystify marketing, innovation, business models, artificial intelligence, and all the other topics that are the essence of today’s business? It...

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The lies of the novice entrepreneur
Jan17

The lies of the novice entrepreneur

In today’s article, we propose to take a look at all the mistakes that project owners and novice entrepreneurs make. As a market research firm, and especially because we are very active in entrepreneurship, we are in the front line to get a comprehensive view of all the mistruths and preconceived ideas that endanger the survival of an entrepreneurial project. We come back in this article to the golden rules of entrepreneurship. On this occasion, we...

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[Podcast] FinTech trends with Jean-Louis van Houwe (Fintech Belgium)
Dec24

[Podcast] FinTech trends with Jean-Louis van Houwe (Fintech Belgium)

For this last podcast of the year 2019, we welcome Jean-Louis Van Houwe, founder and CEO of Monizze and Chairman of the Board of Directors of FinTech Belgium. Jean-Louis Van Houwe reviews the need to structure the FinTech scene, the balance sheet of FinTech Belgium and the main trends of FinTech. Jean-Louis Van Houwe will detail in particular the three axes of value creation that structure the FinTech universe: a radical change in user experience integration...

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[Podcast] how to support female entrepreneurship, with Florence Blaimont
Dec16

[Podcast] how to support female entrepreneurship, with Florence Blaimont

Women represent only 1/3 of entrepreneurs in Belgium. They earn 28% less than their male counterparts, according to the Brussels barometer of female entrepreneurship (2017 edition in French). And nearly 40% of Belgian women entrepreneurs have thought about stopping their activity in 2018. At a time when business creation is more than ever a driving force of the economy when governments are pampering start-ups, how can these figures be explained? How can we promote women’s entrepreneurship...

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[Podcast] Promises and challenges of artificial intelligence with Ségolène Martin
Dec09

[Podcast] Promises and challenges of artificial intelligence with Ségolène Martin

In this week’s Podcast, we welcome Ségolène Martin, the CEO of Kantify, a company specialising in artificial intelligence, based in Brussels. Artificial intelligence has undoubtedly been one of the most popular subjects in recent months, but in this Podcast, we will try to go beyond the clichés. We will, therefore, focus on the real added value of artificial intelligence in companies, but also on the difficulties that the launch of such a project represents. In particular,...

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Study: The evolution of business failures in France
Oct23

Study: The evolution of business failures in France

Nineteen years of French statistics on business start-ups and failures in France: this is what we are suggesting that we analyse together today. In this article, we allow you to examine the evolution of business failures, county by county, from 2000 to 2018. After highlighting the most dynamic counties, it is time to explore the dynamics of business destruction. As usual, we make all our work available to everyone on our Public Tableau space. Feel free...

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Evolution of alcohol consumption and the market for de-alcoholisation
Jun12

Evolution of alcohol consumption and the market for de-alcoholisation

The evolution of alcohol consumption in Europe is leading many industry players to rethink their offer. In this article, we return in particular to the initiative launched by Philippe Stassen and the Meurens brothers who are joining forces to propose a new de-alcoholisation offer in the Charleroi region. Alcohol consumption in Europe In France, alcohol consumption has been on the decline for nearly 80 years. While a Frenchman consumed an average of almost 26 litres of...

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PayLead: A new wave of loyalty in the world of banking
Jun07

PayLead: A new wave of loyalty in the world of banking

PayLead is redefining banking loyalty by offering consumers the opportunity to be compensated in proportion to their purchases from their business partners. In this article, we return to the initiative launched by Charles de Gastines and Jacquelin Becheau La Fonta nearly three years ago. Summary Presentation of the company Genesis and history The fields of application How does it work? The future and key figures Presentation of the company Co-founded by Jacquelin Becheau La Fonta and...

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Boco Brussels: the reasons behind the failure
May20

Boco Brussels: the reasons behind the failure

Boco Brussels is over. The franchise was held by Star Food Company, who initiated legal reorganisation proceedings before the Brussels Commercial Court. This is the end of the Boco adventure in Belgium, a concept we have been following since its very beginnings. We had also met a long time ago with its co-founder Simon Ferniot (brother of the chef and TV presenter of the same name, also co-founder) to talk to us about a concept that,...

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French economy ministry uses data to predict bankruptcy and help firms
May17

French economy ministry uses data to predict bankruptcy and help firms

Anticipating the failure of businesses is a challenge both for entrepreneurs and for the State itself. Did you know that a bankruptcy, beyond the financial and emotional cost it represents for the entrepreneur, also represents a burden for the State? Bankruptcy is indeed a judicial process that often requires complex procedures involving multiple parties (court, trustees, creditors,…). Avoiding bankruptcies, helping companies to face their problems and recover, are objectives that are also pursued by the State,...

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